Computer Warriors
Tickets/#69427

Ticket #69427

Bill · Dell Phishing scam in sidebar

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69427 (Bill Eborn) CRITICAL ISSUES: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Storage critical: E:\ drive shows 0GB capacity (FAT partition) - verify if this is a reporting error or actual drive failure. - Recent app crashes detected: 4 crashes logged. Review Event Viewer for crash details and affected applications. IMPORTANT ISSUES: - HDD SMART data incomplete: View HDD SMART Info tool returned minimal data (all zeros for geometry). Drive may not be reporting SMART status properly, or detection issue with storage device. Recommend running dedicated drive diagnostics. - USB storage device detected: Registry shows PNY USB 3.2 device. Verify if this is customer's intended storage or external device that should be removed. MAINTENANCE COMPLETED: - System time synchronized - Restore point created - No blue screen errors found - No malware detected by HijackThis RECOMMENDATION: Investigate System File Checker failure and run full SMART diagnostic on primary drive. Clarify E:\ drive status and review recent app crash logs for patterns.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116684337
Customer
Bill
Phone
(973) 698-7750
Primary issue
Dell Phishing scam in sidebar
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69427

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$85.00
Customer-facing summary:
We can remove the popups you're seeing and give your device a general check to make sure it's secure and up to date. There's no permanent fix for the popups, since they get through when a website's notification request is accepted. Going forward, if a site asks you to press "allow" to continue or to allow notifications, denying it will typically keep the popups from coming back.
Approval timestamp:
September 1, 2026 at 4:36 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $85.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your Dell has been showing pop-up notification spam. This is coming from websites you (or someone using the computer) previously allowed to send notifications through your web browser — the browser is just passing them along. We did not find any actual malware or viruses on the computer.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69427
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.