Computer Warriors
Tickets/#69426

Ticket #69426

Matthew · Custom Build Wipe For Bank

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY FOR TICKET 69426 - MATTHEW SPENCER CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction. - Low disk space on C: drive: Only 12% capacity remaining (approximately 114GB free of 952GB total). This is below recommended threshold and may impact system performance and updates. - Recent application crashes detected: 12 app crashes logged. Investigate Event Viewer for crash patterns and affected applications. NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found on this system." This is unusual and may indicate SMART monitoring driver issues or reporting problem. Recommend manual SMART status verification. - Multiple diagnostic tool outputs returned CSS/styling code instead of readable results (Create Restore Point, Test HDD for Issues, Check Battery Health, Check for Blue Screens, Check for App Crashes, Check Device Manager, List Startup Applications, List Installed Apps, HijackThis, ProcessHawk). This suggests reporting interface malfunction. Re-run affected diagnostics or check diagnostic tool logs. RECOMMENDATIONS: - Address low disk space immediately. Clean up unnecessary files or expand C: drive capacity. - Run System File Checker repair from Safe Mode or use DISM to repair system image. - Review Event Viewer for application crash details and patterns. - Verify SMART monitoring functionality and obtain hard drive health status. - Re-run failed diagnostic tools to obtain complete results.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116683356
Customer
Matthew
Phone
(910) 833-2542
Primary issue
Custom Build Wipe For Bank
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69426

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$110.00
Customer-facing summary:
We can erase your current 1TB NVMe SSD, reinstall Windows 11 and get all drivers and updates completed. This would take about 1 business day.
Approval timestamp:
August 31, 2026 at 3:16 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. None — $519.95
2. Minimum — $110.00
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Matthew, we have completed our checks on your device and confirmed there is multiple points of Malware on the system and a system wipe would be recommended in this scenario. Below I have two options for repair for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  18. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  19. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69426
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.