Ticket #69416

Naeem · Custom Build Check for Diag

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 116640681
Customer: Naeem
Phone: (910) 200-0256
Primary issue: Custom Build Check for Diag
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69416

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 5, 9:58 AM

RepairShopr ticket status update requested: Customer Reply

approvalSep 5, 9:58 AM

Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$0.00
Customer-facing summary:
You can choose to have no work done and pick up your computer as-is, now that you know what's wrong, so you can get the parts and do the repair yourself. If you don't plan to fix it, you can instead give us permission to responsibly recycle it, and we'll either destroy the storage drives or give them back to you.
Approval timestamp:
September 5, 2026 at 9:58 AM EDT
Next recommended RepairShopr status:
Customer Reply

status updateSep 2, 10:53 AM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 2, 10:53 AM

Repair Options Published to Customer Portal
1. Recommended — $614.90
2. Minimum — $544.90
3. None — $0.00
Customer notified:
No

update publishedSep 2, 10:53 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your power supply had failed completely. When we connected your computer to a test power supply, it turned on for a few seconds before your graphics card began smoking. Whatever caused the power supply to fail also damaged the graphics card, and powering it up again finished it off. The motherboard, RAM, processor, cooler, and drives are all in working condition. To get your computer running properly again, it will need a new power supply and graphics card at minimum.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdAug 29, 12:46 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69416
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.