Ticket #69407
Andy · PC diagnostics and possible tune up
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69407 (Andy Martinez) CRITICAL ISSUES FOUND: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system integrity issues that need attention. - Recent app crashes detected: 138 crashes recorded. This is a significant number and suggests underlying stability problems - may indicate driver conflicts, malware, or hardware issues. - Anti-Cheat Expert software detected: ACE-BASE and ACE-SSC-DRV64 drivers are installed. While legitimate, this third-party kernel-mode driver can sometimes cause system instability or conflicts. ISSUES REQUIRING FOLLOW-UP: - HDD SMART information unavailable: View HDD SMART Info tool returned "No drivers were found on this system." This prevented proper hard drive health assessment. Storage devices should be verified for health status. - Most diagnostic tool outputs returned unreadable data (Tailwind CSS formatting instead of readable results). This suggests possible issues with the diagnostic software or system output handling. DISK SPACE STATUS: - C: drive at 1861GB total (appears healthy based on size) - D: drive at 60GB (exFAT - verify usage) - G: drive at 465GB (appears healthy) - No critical disk space warnings detected RECOMMENDATION: Investigate the 138 recent app crashes as priority. Run System File Checker manually in Safe Mode if possible. Verify hard drive health using alternative diagnostic tools since SMART info was unavailable. Consider reviewing the ACE anti-cheat software for conflicts with other applications.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116626214
- Customer
- Andy
- Phone
- (260) 804-6127
- Primary issue
- PC diagnostics and possible tune up
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69407
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $949.95 2. Minimum — $35.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer's programs have been crashing or closing unexpectedly quite often — we counted 138 of these in the past 30 days. On the plus side, we didn't find any full computer shutdowns, and your main drive passed our health tests. We also found that your computer's storage is completely full. Your graphics card is struggling with airflow — the lower fans in your computer case are pushing air into the graphics card faster than the graphics card's own fans can handle. This is making the graphics card's fan struggle to pull air, but it hasn't caused any overheating. Its average temperature in our stress tests was about 67 degrees Celsius. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $949.95 2. Minimum — $35.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer's programs have been crashing or closing unexpectedly quite often — we counted 138 of these in the past 30 days. On the plus side, we didn't find any full computer shutdowns, and your main drive passed our health tests. We also found that your computer's storage is completely full. Your graphics card is struggling with airflow — the lower fans in your computer case are pushing air into the graphics card faster than the graphics card's own fans can handle. This is making the graphics card's fan struggle to pull air, but it hasn't caused any overheating. Its average temperature in our stress tests was about 67 degrees Celsius. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $949.95 2. Minimum — $35.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer's programs have been crashing or closing unexpectedly quite often — we counted 138 of these in the past 30 days. On the plus side, we didn't find any full computer shutdowns, and your main drive passed our health tests. We also found that your computer's storage is completely full. Your graphics card is struggling with airflow — the lower fans in your computer case are pushing air into the graphics card faster than the graphics card's own fans can handle. This is making the graphics card's fan struggle to pull air, but it hasn't caused any overheating. Its average temperature in our stress tests was about 67 degrees Celsius. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69407 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.