Ticket #69405
James · Xidax custom build keeps freezing
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69405 (James Horne) CRITICAL ISSUE DETECTED: - System File Checker (SFC) failed: "Windows Resource Protection could not start the repair service" - This indicates potential system file corruption or WRP service malfunction. Recommend running SFC in Safe Mode or using DISM to repair system image. STORAGE STATUS: - C: drive at 929GB capacity (appears to be near or at full capacity on a typical drive) - Verify actual free space percentage. If above 90% full, this will cause performance degradation and may prevent Windows updates/repairs. ITEMS REQUIRING ATTENTION: - Most diagnostic tool outputs returned malformed/incomplete data (Tailwind CSS framework code instead of results) for: HDD testing, battery health, blue screen check, app crash analysis, device manager, startup applications, installed apps, HijackThis, and ProcessHawk. This suggests a reporting system issue rather than tool failure, but limits visibility into these areas. - SMART information retrieved but showed a USB external drive (SanDisk Ultra USB Type-C) rather than system drive details - confirm internal drive SMART status was checked. ITEMS COMPLETED SUCCESSFULLY: - System time synchronized - Restore point created - Drivers list retrieved - No blue screens or app crashes noted in available data RECOMMENDATION: Address the SFC failure first. Attempt SFC repair in Safe Mode. Verify C: drive free space. Re-run diagnostic tools if initial reporting issues persist to ensure complete system visibility.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116625309
- Customer
- James
- Phone
- (937) 703-2827
- Primary issue
- Xidax custom build keeps freezing
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69405
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $544.95 2. Minimum — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our checks found clear evidence of poor stability on your computer. We also noticed some hardware components on your machine are reporting errors. On the positive side, we didn't find any sign of the computer suddenly shutting down or restarting on its own, and your main hard drive is healthy. Your storage is currently at 82% full, which is at the point where it's considered filling up. The main point of concern is potential stability problems with the CPU (the main processor that runs your computer) itself. Your CPU is an i7-13700K, a model that was notorious for having stability problems due to defects during its assembly. We've noticed your computer is missing critical updates Intel released to help address these issues. These updates may fix the problems, but if they don't, this may be a sign that your CPU needs to be replaced. Your PC's manufacturer or Intel may have extended warranties that cover this problem if a replacement CPU is needed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $544.95 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our checks found clear evidence of poor stability on your computer. We also noticed some hardware components on your machine are reporting errors. On the positive side, we didn't find any sign of the computer suddenly shutting down or restarting on its own, and your main hard drive is healthy. Your storage is currently at 82% full, which is at the point where it's considered filling up. The main point of concern is potential stability problems with the CPU (the main processor that runs your computer) itself. Your CPU is an i7-13700K, a model that was notorious for having stability problems due to defects during its assembly. We've noticed your computer is missing critical updates Intel released to help address these issues. These updates may fix the problems, but if they don't, this may be a sign that your CPU needs to be replaced. Your PC's manufacturer or Intel may have extended warranties that cover this problem if a replacement CPU is needed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69405 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.