Computer Warriors
Tickets/#69403

Ticket #69403

Sheena · dell laptop possible bad update/booting in wrong drive

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116624820
Customer
Sheena
Phone
(910) 548-3019
Primary issue
dell laptop possible bad update/booting in wrong drive
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69403

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Hi, thank you for your efforts, I would like to pick up my laptop as soon as possible. No need to do anything else.

Received:
September 11, 2026 at 6:31 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $854.85
2. None — $654.90
3. Minimum — $334.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After testing your laptop, we found that your current SSD (the drive that stores your operating system and files) is failing. Because of this, your laptop is trying to start up from your Hard Disk Drive instead. The data on the drive looks intact, but we can't tell yet if it's encrypted. To get your laptop working again, we need to replace the current SSD with a new one. We can transfer your files over to the new SSD, but any apps or games will need to be reinstalled afterward. Less urgent, but worth mentioning: we found swelling in your laptop's battery, and we'd recommend a screen replacement if that's something you'd like done.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $854.85
2. None — $654.90
3. Minimum — $334.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After testing your laptop, we found that your current SSD (the drive that stores your operating system and files) is failing. Because of this, your laptop is trying to start up from your Hard Disk Drive instead. The data on the drive looks intact, but we can't tell yet if it's encrypted. To get your laptop working again, we need to replace the current SSD with a new one. We can transfer your files over to the new SSD, but any apps or games will need to be reinstalled afterward. Less urgent, but worth mentioning: we found swelling in your laptop's battery, and we'd recommend a screen replacement if that's something you'd like done.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $854.85
2. None — $654.90
3. Minimum — $334.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After testing your laptop, we found that your current SSD (the drive that stores your operating system and files) is failing. Because of this, your laptop is trying to start up from your Hard Disk Drive instead. The data on the drive looks intact, but we can't tell yet if it's encrypted. To get your laptop working again, we need to replace the current SSD with a new one. We can transfer your files over to the new SSD, but any apps or games will need to be reinstalled afterward. Less urgent, but worth mentioning: we found swelling in your laptop's battery, and we'd recommend a screen replacement if that's something you'd like done.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $854.85
2. None — $654.90
3. Minimum — $0.00
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After testing your laptop, we found that your current SSD (the drive that stores your operating system and files) is failing. Because of this, your laptop is trying to start up from your Hard Disk Drive instead. The data on the drive looks intact, but we can't tell yet if it's encrypted. To get your laptop working again, we need to replace the current SSD with a new one. We can transfer your files over to the new SSD, but any apps or games will need to be reinstalled afterward. Less urgent, but worth mentioning: we found swelling in your laptop's battery, and we'd recommend a screen replacement if that's something you'd like done.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69403
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.