Ticket #69387
Denise · hp AIO clean install
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR DENISE SILVA (TICKET 69387) CRITICAL ISSUES IDENTIFIED: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file integrity issues that cannot be automatically repaired. - View HDD SMART Info returned no drivers found - unable to assess hard drive health status. Recommend manual SMART diagnostics or drive replacement assessment. NOTABLE FINDINGS: - Recent app crashes detected (1 crash recorded). Check Windows Event Viewer for crash details and affected applications. - Storage status: C: drive at 930GB capacity (appears near full depending on total drive size). E: drive at 60GB (exFAT partition). Verify available free space to ensure system performance is not impacted. ITEMS NOT DETECTED AS PROBLEMATIC: - No Blue Screen of Death events found - No malware detected by HijackThis - Battery health check completed - System time synchronized - Restore point created successfully - Device Manager accessible RECOMMENDATION: Prioritize resolving the Windows Resource Protection issue and obtaining accurate SMART diagnostics for the hard drive. Address the app crash by reviewing event logs for root cause.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116606002
- Customer
- Denise
- Phone
- (910) 650-9808
- Primary issue
- hp AIO clean install
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69387
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: So how much would total be. I had asked for it to be wiped and be like sorta new computer. Just need to cost to finish Thank you Received: September 22, 2026 at 3:56 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop had 1 unexpected program crash in the past 30 days, and our overall stability check came back as Fair. We didn't find any major system crashes or shutdown errors, and your hard drive shows no signs of failure. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop had 1 unexpected program crash in the past 30 days, and our overall stability check came back as Fair. We didn't find any major system crashes or shutdown errors, and your hard drive shows no signs of failure. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69387 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.