Ticket #69385
Byron · asus workbook possible charging port issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69385 (Byron) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or permissions issues that cannot be automatically remediated. - 38 recent application crashes detected. This is a significant number and suggests underlying stability problems, possibly related to driver conflicts, memory issues, or corrupted system files. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found - unable to assess hard drive health status. Recommend manual SMART check or alternative diagnostics. - Storage usage appears normal: C drive at 237GB with adequate free space, D and E drives have substantial capacity. RECOMMENDATIONS: - Run System File Checker in Safe Mode with elevated privileges to address system file corruption - Review Event Viewer application crash logs to identify patterns in failing applications - Consider full system restore or Windows repair if crashes continue - Perform manual hard drive diagnostics given SMART check failure All other scans completed. No malware, BSOD events, or critical hardware failures detected at this time.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116570514
- Customer
- Byron
- Phone
- (910) 545-2047
- Primary issue
- asus workbook possible charging port issue
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69385
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. None — $574.95 2. None — $350.00 3. None — $749.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Device will operate while connected to AC power, but the battery remains at 0% and does not charge. As soon as external power is disconnected, the computer immediately shuts off. Customer has already replaced the battery and tested multiple chargers with no change. Based on testing, we have confirmed a motherboard-level charging/power circuit failure. The motherboard is not properly charging or supplying power from the battery. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Device will operate while connected to AC power, but the battery remains at 0% and does not charge. As soon as external power is disconnected, the computer immediately shuts off. Customer has already replaced the battery and tested multiple chargers with no change. Based on testing, we have confirmed a motherboard-level charging/power circuit failure. The motherboard is not properly charging or supplying power from the battery. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69385 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.