Ticket #69383
Rebecca · HP AIO No Power
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69383 Customer: Rebecca Rowell Computer: ROWELLHOME CRITICAL ISSUES: - System File Checker failed - Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Recent app crashes detected: 18 crashes logged. This is abnormally high and suggests instability - investigate crash logs for patterns or specific problematic applications. - HDD SMART information unavailable - No drivers found on system for SMART monitoring. Cannot assess hard drive health status, which is a significant gap in diagnostics. STORAGE CONCERNS: - Low disk space on C: drive - Only 12% capacity remaining (approximately 112GB free on 930GB drive). Recommend cleanup or expansion to prevent performance degradation and system issues. OTHER FINDINGS: - System time sync completed successfully - Restore point created successfully - Multiple storage drives present across different file systems (NTFS, exFAT, FAT) - verify all are functioning as intended RECOMMENDATION: Address the System File Checker failure and investigate the 18 recent app crashes as priority items. Restore SMART monitoring capability for the hard drives. Free up disk space on C: drive to get above 20% available capacity.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116566677
- Customer
- Rebecca
- Phone
- (910) 274-4693
- Primary issue
- HP AIO No Power
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69383
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We can complete a full tuneup of the device to remove all of those malicious apps, as well as complete any and all Windows updates for the device. This process takes somewhere between 2 to 6 hours depending on how long the removal of those pieces of software and their leftovers take. Approval timestamp: September 1, 2026 at 2:34 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Rebecca, this is Anthony from The Computer Warriors. We have completed our checks on your device and are happy to tell you that we've had no issues out of the device powering on. We plugged the device up and it powered on as soon as we pressed the power button. We did complete our full assortment of diagnostics and found no hardware issues with the unit. We did find that there are 400+ malicious instances of programs on the device. Mostly coming from a fake PDF editor and a malicious program called OneLaunch. Below is a quote for our Tuneup process to remove those items and clean the device up. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Rebecca, this is Anthony from The Computer Warriors. We have completed our checks on your device and are happy to tell you that we've had no issues out of the device powering on. We plugged the device up and it powered on as soon as we pressed the power button. We did complete our full assortment of diagnostics and found no hardware issues with the unit. We did find that there are 400+ malicious instances of programs on the device. Mostly coming from a fake PDF editor and a malicious program called OneLaunch. Below is a quote for our Tuneup process to remove those items and clean the device up. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69383 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.