Ticket #69382
Nicholas · Rediagnose of prior ticket
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116566419
- Customer
- Nicholas
- Phone
- (216) 894-1118
- Primary issue
- Rediagnose of prior ticket
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69382
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $514.95 Customer-facing summary: We an reinstall your operating system on a faster 1TB NVME SSD and transfer your files from your original drive to this new drive. We can then use your existing SSD as your new secondary drive and remove your HDD from your system entirely. Your files will transfer in this process but any games or apps you were using will need to be reinstalled afterwards. Approval timestamp: September 6, 2026 at 10:25 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Everything looks good with the upgrades but he doesn’t want any files to be transferred. He would prefer it to basically be as if it was factory reset. Received: September 6, 2026 at 10:25 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $514.95 2. Minimum — $185.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our testing has confirmed what we found during your last visit. The software that runs your computer is corrupted, and this is causing your computer to freeze. Your Toshiba hard drive (HDD) is also slowing down your computer's overall performance. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $514.95 2. Minimum — $185.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our testing has confirmed what we found during your last visit. The software that runs your computer is corrupted, and this is causing your computer to freeze. Your Toshiba hard drive (HDD) is also slowing down your computer's overall performance. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69382 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.