Ticket #69373
Marissa · Asus ZenBook Screen Display Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69373 Customer: Marissa Musolino CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or access issues. - Recent app crashes detected: 8 instances recorded. Investigate crash logs for patterns or specific problematic applications. STORAGE CONCERNS: - Low disk space on C: drive - only 12% capacity remaining (approximately 114GB free of 952GB total). Recommend cleanup or expansion to prevent system performance degradation and potential boot issues. - E: drive shows 0GB capacity - verify if this is a detection error or actual hardware failure. HARDWARE/DRIVER STATUS: - View HDD SMART Info returned no drivers found - unable to verify hard drive health status. Recommend manual SMART diagnostics to confirm drive integrity. - Multiple storage controllers detected in driver list (3ware, ADP80XX, PMC-Sierra) - verify all are functioning correctly if customer reports drive access issues. ADDITIONAL NOTES: - System time sync completed successfully. - Restore point created. - No Blue Screen of Death events detected in available logs. - No malware detected by HijackThis scan. RECOMMENDATION: Address low disk space immediately. Attempt System File Checker repair in Safe Mode if system stability issues persist. Run dedicated SMART diagnostics on storage devices to rule out hardware failure.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116554974
- Customer
- Marissa
- Phone
- (443) 422-4821
- Primary issue
- Asus ZenBook Screen Display Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69373
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.95 2. None — $1,169.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marissa, we have completed our checks on your device and found no issues other than the non-working display. We have inspected the connectors on the motherboard and screen for any damage or signs of why the display stopped working, and there are no clear signs. I know you mentioned the drop happened long ago, but it is possible that played some roll in effecting the display down the line. All other portions of the computer checks out and gets a clean bill of health. Below we have two options for repair for your device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.95 2. None — $1,169.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marissa, we have completed our checks on your device and found no issues other than the non-working display. We have inspected the connectors on the motherboard and screen for any damage or signs of why the display stopped working, and there are no clear signs. I know you mentioned the drop happened long ago, but it is possible that played some roll in effecting the display down the line. All other portions of the computer checks out and gets a clean bill of health. Below we have two options for repair for your device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.95 2. None — $1,169.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marissa, we have completed our checks on your device and found no issues other than the non-working display. We have inspected the connectors on the motherboard and screen for any damage or signs of why the display stopped working, and there are no clear signs. I know you mentioned the drop happened long ago, but it is possible that played some roll in effecting the display down the line. All other portions of the computer checks out and gets a clean bill of health. Below we have two options for repair for your device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69373 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.