Ticket #69372

Jaden · MSI Raider Start Up Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 116554066
Customer: Jaden
Phone: (910) 859-5999
Primary issue: MSI Raider Start Up Issues
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69372

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateAug 28, 3:15 PM

RepairShopr ticket status update requested: Customer Reply

approvalAug 28, 3:15 PM

Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$85.00
Customer-facing summary:
We'll repair damaged files that are causing your MSI Raider's startup problems and make sure Windows finishes updating successfully this time. We'll also give the whole device a tune-up, checking that everything is updated and running properly. This process should take less than 24 hours from the time of approval to complete.
Approval timestamp:
August 28, 2026 at 3:15 PM EDT
Next recommended RepairShopr status:
Customer Reply

status updateAug 28, 2:16 PM

RepairShopr ticket status update requested: Quote Ready

options publishedAug 28, 2:16 PM

Repair Options Published to Customer Portal
1. Recommended — $85.00
Customer notified:
No

update publishedAug 28, 2:16 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your MSI Raider has a corrupted operating system and this is preventing it from starting up properly. This was most likely caused by a failed update.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdAug 27, 11:36 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69372
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.