Ticket #69360
Amber · HP Laptop Power Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69360 (Amber McVeigh) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or access issues that should be investigated further. - Recent app crashes: 29 incidents detected. High frequency of application failures suggests possible driver conflicts, memory issues, or corrupted system files. STORAGE CONCERNS: - Drive C: only 12% capacity remaining (475GB total). This is critically low and will impact system performance and stability. Recommend immediate cleanup or storage expansion. - Multiple storage drives present with varying formats (NTFS, exFAT, FAT). Verify all drives are functioning properly and data is backed up. NOTABLE FINDINGS: - HDD SMART info check returned "No drivers were found" - unable to verify hard drive health status. Recommend checking SMART status manually or replacing diagnostic tool. - Device Manager and other diagnostic tools returned incomplete or CSS-formatted output rather than readable system data - possible reporting tool issue or system instability during scan. RECOMMENDATIONS: - Free up disk space on C: drive immediately (target 20-30% free space minimum) - Investigate cause of 29 recent app crashes (check Event Viewer for error codes) - Attempt System File Checker repair using elevated command prompt or Windows Recovery Environment - Verify hard drive health using alternative SMART monitoring tool - Consider running full malware scan given system instability indicators
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116461497
- Customer
- Amber
- Phone
- (910) 620-8344
- Primary issue
- HP Laptop Power Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69360
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $124.90 Customer-facing summary: We can add an additional 8GB of RAM to the system to give it more hardware resources to work with during normal use and the light gaming during Roblox. We also have a refurbished charger that comes with a 1 year warranty that we can replace your dead charger with. This option can be completed within 2 hours of approval. Approval timestamp: August 28, 2026 at 10:12 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $124.90 2. Minimum — $39.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Amber, we have completed our checks on your device and found that the cause of the system not charging or powering on is due to a dead charger from the storm. We were able to plug up our testing charger and the unit showed it was charging and powered on. We completed our diagnostics on the unit and confirmed all other parts of the machine are working as expected. We did find during our testing this device only has 8GB of RAM and is using 70% of this at idle when the unit starts up. We recommend 16GB of RAM for daily use machines with Windows 11. Below are options for repair and upgrade of your device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $124.90 2. Minimum — $39.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Amber, we have completed our checks on your device and found that the cause of the system not charging or powering on is due to a dead charger from the storm. We were able to plug up our testing charger and the unit showed it was charging and powered on. We completed our diagnostics on the unit and confirmed all other parts of the machine are working as expected. We did find during our testing this device only has 8GB of RAM and is using 70% of this at idle when the unit starts up. We recommend 16GB of RAM for daily use machines with Windows 11. Below are options for repair and upgrade of your device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $124.90 2. Minimum — $39.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Amber, we have completed our checks on your device and found that the cause of the system not charging or powering on is due to a dead charger from the storm. We were able to plug up our testing charger and the unit showed it was charging and powered on. We completed our diagnostics on the unit and confirmed all other parts of the machine are working as expected. We did find during our testing this device only has 8GB of RAM and is using 70% of this at idle when the unit starts up. We recommend 16GB of RAM for daily use machines with Windows 11. Below are options for repair and upgrade of your device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69360 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.