Ticket #69359
Vicki · HP OS Missing / Diag to Check Device
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116461088
- Customer
- Vicki
- Phone
- (910) 352-8137
- Primary issue
- HP OS Missing / Diag to Check Device
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69359
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $0.00 Customer-facing summary: We would recommend coming in and taking a look at some of our new and refurbished options that start at $579.95. As with the age of the device you have here and it not supporting Windows 11. We would recommend replacing the unit. Approval timestamp: August 28, 2026 at 5:23 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $0.00 2. Minimum — $424.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Vicki, we have completed our checks on your device and upon inspecting the device we found the battery is failing and needs to be replaced, we found the palmrest has damaged screw points that are key to the structural integrity of the device and will need to be replaced and we found the Windows operating system is corrupted on the internal drive and data cannot be seen. Below are options for repair of the device. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $0.00 2. Minimum — $424.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Vicki, we have completed our checks on your device and upon inspecting the device we found the battery is failing and needs to be replaced, we found the palmrest has damaged screw points that are key to the structural integrity of the device and will need to be replaced and we found the Windows operating system is corrupted on the internal drive and data cannot be seen. Below are options for repair of the device. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $0.00 2. Minimum — $424.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Vicki, we have completed our checks on your device and upon inspecting the device we found the battery is failing and needs to be replaced, we found the palmrest has damaged screw points that are key to the structural integrity of the device and will need to be replaced and we found the Windows operating system is corrupted on the internal drive and data cannot be seen. Below are options for repair of the device. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $0.00 2. Minimum — $424.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Vicki, we have completed our checks on your device and upon inspecting the device we found the battery is failing and needs to be replaced, we found the palmrest has damaged screw points that are key to the structural integrity of the device and will need to be replaced and we found the Windows operating system is corrupted on the internal drive and data cannot be seen. Below are options for repair of the device. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69359 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.