Computer Warriors
Tickets/#69358

Ticket #69358

Kristin · lenovo laptop no display

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116460267
Customer
Kristin
Phone
(202) 603-7074
Primary issue
lenovo laptop no display
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69358

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$275.00
Customer-facing summary:
We would perform a clean installation of Windows 11, complete all available updates and drivers, and transfer your personal data back onto the computer., plus upgrading the computer from 8GB to 12GB of RAM. This is the option we recommend for better overall performance, especially when multitasking or using multiple browser tabs and programs.
Approval timestamp:
September 9, 2026 at 12:16 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $275.00
2. Minimum — $185.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The computer is now able to fully power on and boot. The storage drive tested healthy. The main issue appears to be corruption within Windows. The computer also only has 8GB of RAM, which is on the low side for Windows 11 and can contribute to slower performance, especially with multiple programs or browser tabs open.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The computer is now able to fully power on and boot. The storage drive tested healthy. The main issue appears to be corruption within Windows. The computer also only has 8GB of RAM, which is on the low side for Windows 11 and can contribute to slower performance, especially with multiple programs or browser tabs open.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69358
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.