Computer Warriors
Tickets/#69352

Ticket #69352

Dano · Lenovo Virus Check

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69352 (Dano Kerman) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction. - Recent app crashes detected: 21 crashes recorded. This is elevated and warrants investigation into specific applications causing instability. - Low disk space on C: drive: Only 12% capacity remaining (237GB total). This can degrade system performance and cause application failures. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found - unable to verify hard drive health status. Recommend manual SMART check or alternative diagnostics. - Multiple tool outputs returned CSS/styling data instead of readable results (HijackThis, ProcessHawk, List Installed Apps, Check Device Manager, Check Battery Health, Check for Blue Screens, Check for App Crashes, Test HDD for Issues, Create Restore Point, Sync System Time). This suggests a reporting system issue that may have obscured actual diagnostic data. RECOMMENDATION: Investigate the 21 recent app crashes to identify problematic software. Address low C: drive space immediately. Attempt System File Checker repair in Safe Mode or via Windows installation media. Request re-run of diagnostic tools if results remain unreadable.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116455536
Customer
Dano
Phone
(704) 495-2597
Primary issue
Lenovo Virus Check
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69352

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$125.00
Customer-facing summary:
We can complete our virus removal and tuneup procedure that would allow us to remove all of the malicious software from the device as well as remove all of the notifications from the scam popups and we can then install a browser extension that should help lessen the chance of those items coming back. This could be completed in about 3 hours from approval.
Approval timestamp:
August 28, 2026 at 10:20 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $125.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Dano, we have completed our checks on your device and found no hardware issues with the unit. We did find some malicious software on the unit, along side all of the fake virus popups that would try to scam you. Below are options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $125.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Dano, we have completed our checks on your device and found no hardware issues with the unit. We did find some malicious software on the unit, along side all of the fake virus popups that would try to scam you. Below are options for repair of this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  8. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69352
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.