Computer Warriors
Tickets/#69350

Ticket #69350

Alex · Lenovo YOGA Multiple Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116372561
Customer
Alex
Phone
(919) 670-7480
Primary issue
Lenovo YOGA Multiple Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69350

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$359.95
Customer-facing summary:
If data is not important, we can install a new 1TB NVMe SSD and reinstall Windows 11 and get your device back up and running. This option could be completed within 1 business day from approval.
Approval timestamp:
August 31, 2026 at 4:37 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.95
2. Minimum — $359.95
3. None — $479.95
4. None — $829.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Alex, we have completed checks on your device and found no hardware issues other than the internal SSD is failing and keeps disconnecting when attempting to decrypt the drive. Listed below are some options for repair of your device depending on if the data from the failing drive is important or not.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.95
2. Minimum — $359.95
3. None — $479.95
4. None — $829.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Alex, we have completed checks on your device and found no hardware issues other than the internal SSD is failing and keeps disconnecting when attempting to decrypt the drive. Listed below are some options for repair of your device depending on if the data from the failing drive is important or not.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.95
2. Minimum — $359.95
3. None — $479.95
4. None — $829.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Alex, we have completed checks on your device and found no hardware issues other than the internal SSD is failing and keeps disconnecting when attempting to decrypt the drive. Listed below are some options for repair of your device depending on if the data from the failing drive is important or not.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.95
2. Minimum — $359.95
3. None — $479.95
4. None — $829.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Alex, we have completed checks on your device and found no hardware issues other than the internal SSD is failing and keeps disconnecting when attempting to decrypt the drive. Listed below are some options for repair of your device depending on if the data from the failing drive is important or not.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $709.95
2. Minimum — $359.95
3. None — $479.95
4. None — $829.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Alex, we have completed checks on your device and found no hardware issues other than the internal SSD is failing and keeps disconnecting when attempting to decrypt the drive. Listed below are some options for repair of your device depending on if the data from the failing drive is important or not.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69350
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.