Computer Warriors
Tickets/#69343

Ticket #69343

Abraham · Custom PC - Overheating

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY FOR TICKET 69343 - ABRAHAM HOLGUIN CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Disk space critically low: Only 6% remaining capacity across all drives. This is a severe issue that can cause system instability, performance degradation, and application failures. Immediate cleanup or storage expansion required. - Suspicious driver detected: ACE-BASE driver (Anti-Cheat Expert) with file size of 4.2 MB and recent modification timestamp (12/14/2025). This appears to be anti-cheat software that may be causing system issues or conflicts. OTHER FINDINGS: - USB external drive detected: ASolid USB device identified in SMART information. Verify if this is expected hardware. - Restore point creation completed successfully. - System time synchronized. RECOMMENDATION: Address disk space issue immediately as priority. Investigate System File Checker failure and consider running SFC in Safe Mode. Review ACE-BASE driver purpose and compatibility with system. Request customer clarification on recent software installations or changes.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116366182
Customer
Abraham
Phone
(347) 302-4273
Primary issue
Custom PC - Overheating
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69343

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$249.95
Customer-facing summary:
We'll replace your computer's failing CPU cooler, which keeps the processor from overheating, with a new one that matches the look of your case. Once temperatures are back under control, we'll retest the rest of your system to confirm there are no other issues.
Approval timestamp:
September 12, 2026 at 4:13 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $974.90
2. Minimum — $249.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's storage is nearly full — it's currently at 96% used. The good news is your hard drive itself is healthy, and we didn't find any signs of ongoing crashing or instability. There was a note about a past crash issue, but it's already been resolved. The overheating problem has been caused by a failing water pump that is no longer cooling your system properly, which causes the freezing and crashing you see when the PC does start up. Future crashes may still occur due to system corruption if you don't free up space on your current C drive or upgrade it to a larger size.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $974.90
2. Minimum — $249.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's storage is nearly full — it's currently at 96% used. The good news is your hard drive itself is healthy, and we didn't find any signs of ongoing crashing or instability. There was a note about a past crash issue, but it's already been resolved. The overheating problem has been caused by a failing water pump that is no longer cooling your system properly, which causes the freezing and crashing you see when the PC does start up. Future crashes may still occur due to system corruption if you don't free up space on your current C drive or upgrade it to a larger size.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69343
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.