Computer Warriors
Tickets/#69340

Ticket #69340

Spencer · Acer Display Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116361969
Customer
Spencer
Phone
(910) 617-3431
Primary issue
Acer Display Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69340

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Is the computer working? Were you able to able to reset the password and get the screen to show an image?

I’m not concerned with the screen damage if the compensate is usable otherwise

Received:
August 27, 2026 at 2:37 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $994.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The display is separating from the frame near the bottom left hinge point. This has most likely broken the screen from the inside, since there's no damage to the front glass and touch still works.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69340
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.