Computer Warriors
Tickets/#69333

Ticket #69333

Carmelo · GRAM Laptop Hinge Damage

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116352404
Customer
Carmelo
Phone
(919) 210-2959
Primary issue
GRAM Laptop Hinge Damage
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69333

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$359.95
Customer-facing summary:
We can replace the palmrest with a used replacement part that is a darker color than your original but in better cosmetic condition overall, though it may still show minor signs of use. The part would take 3-5 business days to arrive, and once it's in, we'll install it and test everything within 48 hours.
Approval timestamp:
August 26, 2026 at 1:03 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. None — $359.95
2. Minimum — $324.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The hinge has broken loose from where it attaches to the palmrest, the part where your wrists rest below the keyboard. To fix this properly and make the laptop sturdy again, the whole palmrest section needs to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69333
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.