Ticket #69323

Billy · Macbook CleanOS Recovery

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 116246620
Customer: Billy
Phone: (910) 617-1928
Primary issue: Macbook CleanOS Recovery
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69323

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 15, 2:26 PM

RepairShopr ticket status update requested: Customer Reply

approvalSep 15, 2:26 PM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$299.95
Customer-facing summary:
We'll replace the failed drive with a new one and install macOS Monterey, the newest version of macOS your MacBook supports. The replacement drive needs to be ordered and will take 3-5 business days to arrive, after which it will be installed and tested.
Approval timestamp:
September 15, 2026 at 2:26 PM EDT
Next recommended RepairShopr status:
Customer Reply

status updateSep 9, 9:53 AM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 9, 9:53 AM

Repair Options Published to Customer Portal
1. Minimum — $299.95
2. None — $0.00
Customer notified:
No

update publishedSep 9, 9:53 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The drive inside your Macbook has completely failed and cannot be read at all. We are not able to recover the data ourselves — the only option would be sending the drive to a specialized data recovery center. To get your Macbook working again, it would need a new drive installed along with a fresh install of MacOS. Because your Macbook is older and Apple no longer supports it, we recommend looking into replacing it with a newer model instead.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdAug 24, 3:29 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69323
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.