Ticket #69305
Joseph · Asus Rog Strix - Broken screen
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116181351
- Customer
- Joseph
- Phone
- (248) 758-8461
- Primary issue
- Asus Rog Strix - Broken screen
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69305
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Minimum — $774.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: The damage to your screen, the screen cover, and the screen bezel (the frame that holds the screen in place) is severe, and we recommend replacing all three parts. Because this is a newer laptop model, parts are hard to find. We located one supplier that can provide the screen and screen cover, but we were unable to find a replacement bezel through any of our suppliers. If a bezel still isn't available by the time the other parts arrive, we would reinstall your laptop's current bezel even though it's damaged. The parts we can get are estimated to arrive at the latest 4 weeks after the day they're ordered. If you need clarity on these quotes or the diagnostic, please reach out via call or text with any questions. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69305 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.