Ticket #69287
Devin · PC suddenly crashes
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69287 (Devin Willis) CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires investigation. - Recent app crashes: 209 crashes recorded. This is a significant number indicating systemic stability issues. Root cause should be investigated. - SMART/HDD data unavailable: View HDD SMART Info returned "No drivers were found on this system." This prevents proper hard drive health assessment and is concerning for storage reliability monitoring. NOTABLE FINDINGS: - Most diagnostic tool outputs returned CSS/styling code instead of readable results (Sync System Time, Create Restore Point, Test HDD for Issues, Check Battery Health, Check for Blue Screens, Check for App Crashes, Check Device Manager, List Startup Applications, List Installed Apps, HijackThis, ProcessHawk). This suggests a reporting system error that may have obscured actual diagnostic findings. - List Installed Drivers completed successfully with standard system drivers present. RECOMMENDATION: Re-run diagnostics to obtain clear, readable results. The high crash count combined with WRP failure and missing SMART data needs proper investigation. Verify diagnostic tool output formatting is working correctly before proceeding with further troubleshooting.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116147610
- Customer
- Devin
- Phone
- (716) 390-4345
- Primary issue
- PC suddenly crashes
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69287
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We can reset your memory settings back to their default, safer speeds and give your system a tune-up to fix the crashing you've been having. Afterward, we'll retest your computer to make sure the problem is fixed. Approval timestamp: August 24, 2026 at 12:17 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing a lot — we found about 209 program crashes over the past 30 days. It's also been shutting down unexpectedly with error screens, and this has been happening more often recently. During our check, we also found some hardware components flagged with errors, pointing mostly to your RAM (the memory that lets your computer run multiple programs at once). On the positive side, your main drive passed its health check with no signs of failure. We tested your RAM on its own and it works fine — we believe the issue was caused by a setting called an XMP profile, which overclocks the RAM beyond its normal speed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing a lot — we found about 209 program crashes over the past 30 days. It's also been shutting down unexpectedly with error screens, and this has been happening more often recently. During our check, we also found some hardware components flagged with errors, pointing mostly to your RAM (the memory that lets your computer run multiple programs at once). On the positive side, your main drive passed its health check with no signs of failure. We tested your RAM on its own and it works fine — we believe the issue was caused by a setting called an XMP profile, which overclocks the RAM beyond its normal speed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing a lot — we found about 209 program crashes over the past 30 days. It's also been shutting down unexpectedly with error screens, and this has been happening more often recently. During our check, we also found some hardware components flagged with errors, pointing mostly to your RAM (the memory that lets your computer run multiple programs at once). On the positive side, your main drive passed its health check with no signs of failure. We tested your RAM on its own and it works fine — we believe the issue was caused by a setting called an XMP profile, which overclocks the RAM beyond its normal speed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69287 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.