Computer Warriors
Tickets/#69280

Ticket #69280

Diondre · Lenovo Laptop Broken Piece in Charger Port

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116113297
Customer
Diondre
Phone
(910) 471-9325
Primary issue
Lenovo Laptop Broken Piece in Charger Port
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69280

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Minimum — $134.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Diondre, we have taken a look at your Lenovo laptop and confirmed the charging port issue. We can get that broken piece out of your port and replace your charger to get your system back into a working state. We would like to let you know this device is on Windows 10 and does not support Windows 11. So after October, it will not longer receive any major updates from Microsoft for the system. We would highly recommend looking at replacing the system with something newer. We do have some devices in our store starting at $579.95. Below is a listed repair option for your device if you would like to repair it rather than repair it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $134.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Diondre, we have taken a look at your Lenovo laptop and confirmed the charging port issue. We can get that broken piece out of your port and replace your charger to get your system back into a working state. We would like to let you know this device is on Windows 10 and does not support Windows 11. So after October, it will not longer receive any major updates from Microsoft for the system. We would highly recommend looking at replacing the system with something newer. We do have some devices in our store starting at $579.95. Below is a listed repair option for your device if you would like to repair it rather than repair it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Minimum — $134.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Diondre, we have taken a look at your Lenovo laptop and confirmed the charging port issue. We can get that broken piece out of your port and replace your charger to get your system back into a working state. We would like to let you know this device is on Windows 10 and does not support Windows 11. So after October, it will not longer receive any major updates from Microsoft for the system. We would highly recommend looking at replacing the system with something newer. We do have some devices in our store starting at $579.95. Below is a listed repair option for your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69280
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.