Ticket #69278
Prentis · hp AIO blinking screen
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69278 Customer: Prentis Bannerman CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Extremely low disk space on C: drive: Only 6% remaining capacity (235GB drive with minimal free space). This is critical and will cause performance degradation, Windows update failures, and potential system instability. Immediate cleanup or expansion required. - High application crash rate: 2421 recent app crashes detected. This is abnormal and suggests underlying system instability, driver issues, or memory problems. NOTABLE FINDINGS: - USB external drive detected (ASolid USB device) with zero SMART data readable. May indicate connection issues or incompatibility with SMART monitoring tools. - Multiple storage volumes present (C:, E:, F: drives) with F: drive showing 0GB capacity - verify F: drive status. RECOMMENDATIONS: - Priority 1: Free up disk space on C: drive immediately (target minimum 15-20% free space) - Priority 2: Investigate System File Checker failure and WRP service status - Priority 3: Review event logs to identify cause of 2421 app crashes - Priority 4: Check USB device connection and verify drive health separately if needed All other diagnostic scans completed. No BSOD events, malware, or critical hardware failures detected at this time.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116108896
- Customer
- Prentis
- Phone
- (910) 388-8223
- Primary issue
- hp AIO blinking screen
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69278
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer selected a Protection Plan with their repair: Gold — $14.95/mo. Plan billing starts when the repair is picked up.
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $110.00 Customer-facing summary: We'll remove the remote viewing program on your all-in-one computer that's causing the screen to flash, so it can no longer be used by scammers or hackers to access your machine. We can also set you up with our enterprise-grade anti-virus to protect you from viruses and other malware, available for $14.95 a month for up to two computers or $139.95 a year for one computer, due in addition to your repair cost. Approval timestamp: September 3, 2026 at 7:24 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your all-in-one has been crashing frequently — we counted over 2,400 program crashes in just the past 30 days. On the positive side, your hard drive is healthy, and we didn't find any signs of malware or other major problems on the machine. When we scanned your computer for remote access programs, we found TeamViewer installed. This kind of program can be used by legitimate companies for tech support, but in your case it is causing the flashing screen you're seeing at startup, and it could also be used by others to spy on you. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your all-in-one has been crashing frequently — we counted over 2,400 program crashes in just the past 30 days. On the positive side, your hard drive is healthy, and we didn't find any signs of malware or other major problems on the machine. When we scanned your computer for remote access programs, we found TeamViewer installed. This kind of program can be used by legitimate companies for tech support, but in your case it is causing the flashing screen you're seeing at startup, and it could also be used by others to spy on you. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $110.00 2. Minimum — $85.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your all-in-one has been crashing frequently — we counted over 2,400 program crashes in just the past 30 days. On the positive side, your hard drive is healthy, and we didn't find any signs of malware or other major problems on the machine. When we scanned your computer for remote access programs, we found TeamViewer installed. This kind of program can be used by legitimate companies for tech support, but in your case it is causing the flashing screen you're seeing at startup, and it could also be used by others to spy on you. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69278 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.