Computer Warriors
Tickets/#69274

Ticket #69274

Sloane · Macbook Pro 13 in Screen issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116104684
Customer
Sloane
Phone
(828) 551-2209
Primary issue
Macbook Pro 13 in Screen issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69274

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$0.00
Customer-facing summary:
We recommend contacting Apple Support to check if your MacBook's screen issue is covered under warranty. Depending on what they say, this could mean shipping the device in, dropping it off at an authorized location like Best Buy, or bringing it to the Apple Store in Raleigh. This would be the lowest cost option if it's covered, but you may be without your device for a while.
Approval timestamp:
August 24, 2026 at 6:54 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $450,700.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We confirmed the problem with your screen: when you open the laptop, the picture shows briefly, then disappears, even though the screen's backlight stays on. We connected an external monitor and confirmed the rest of the computer is working fine. Your MacBook is still under limited warranty from Apple until December 2026, so you have a few options for repairing it. We'll list all the options below.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69274
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.