Computer Warriors
Tickets/#69267

Ticket #69267

Marcel · imac possible virus

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116068367
Customer
Marcel
Phone
(603) 387-9418
Primary issue
imac possible virus
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69267

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Minimum — $85.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We've performed and completed our virus scans on your device. While we didn't find any viruses or malware, we did check the system notifications and found a couple of scam sites were given permission to serve notifications to your device. This would explain the alarming notifications mentioned in this ticket.  Additionally, we found quite a few instances Team Viewer and LogMeIn123. While these programs are commonly used legitimately by tech support specialists, malicious actors could use them to get access to your system and steal personal information, if they have permission to access them. For this repair, we would suggest a tune-up to clear up your device notifications and, unless you use them regularly, we suggest removing these remote access programs to prevent threat actors from potentially gaining access to the device in the future.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69267
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.