Computer Warriors
Tickets/#69266

Ticket #69266

Walter · dell inspiron virus check

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116066729
Customer
Walter
Phone
(910) 545-6054
Primary issue
dell inspiron virus check
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69266

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Will this delete my Norton that is on there now?

Received:
September 15, 2026 at 5:38 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer selected a Protection Plan with their repair: Gold — $14.95/mo. Collect at pickup: $110.00 repair + $25.00 one-time setup + $14.95 first plan payment (monthly) = $149.95 total.
  5. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$110.00
Customer-facing summary:
We can remove the remote access program we found on your computer to get it back in shape. We can also sign you up for our protection plan, which includes enterprise-grade antivirus software for additional protection.
Approval timestamp:
September 15, 2026 at 5:32 PM EDT
Next recommended RepairShopr status:
Customer Reply
  6. status update
    RepairShopr ticket status update requested: Quote Ready
  7. options published
    Repair Options Published to Customer Portal
1. Recommended — $110.00
2. Minimum — $85.00
Customer notified:
No
  8. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We ran several scans on your computer using anti-virus and anti-scam-ware programs and found several instances of Ultra Viewer, a remote program that can allow hackers to control your computer. This program is also used by legitimate tech support programs which is why most anti-virus programs won't detect it as anything out of the ordinary.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69266
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.