Ticket #69262
Terry · Lenovo Issues Since Win11 Upgrade
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69262 (Terry Jensen) CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential Windows system file corruption or protection service failure - Low disk space on C: drive - only 12% capacity remaining (approximately 57GB free on 475GB drive). Recommend cleanup or expansion to prevent system performance degradation and potential boot failures. NOTABLE FINDINGS: - One recent application crash detected - review Event Viewer for crash details if customer reports stability issues - SSD health status normal - WDC PC SN730 512GB NVMe drive shows all SMART attributes within acceptable ranges. No imminent drive failure detected. - No Blue Screen of Death events found in system logs - No malware or suspicious processes detected by HijackThis and ProcessHawk scans RECOMMENDATIONS: - Address System File Checker failure - attempt repair in Safe Mode or use Windows Reset if corruption is suspected - Clean up C: drive to increase free space above 20-25% threshold - Monitor for recurring application crashes if customer reports them All other diagnostics completed successfully. Hardware appears stable aside from storage capacity concern.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116064605
- Customer
- Terry
- Phone
- (910) 632-4470
- Primary issue
- Lenovo Issues Since Win11 Upgrade
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69262
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69262 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.