Ticket #69252
Peyton · HP Victus General Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116037717
- Customer
- Peyton
- Phone
- (910) 540-5105
- Primary issue
- HP Victus General Diag
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69252
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,209.95 2. Minimum — $839.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we opened your laptop, we found several spots of liquid damage on the main circuit board, including the path that delivers power to key parts, and on the small board that handles the USB ports. Your laptop won't fully power on, so we can't test everything yet, which means there could be additional damage we can't see right now, such as to the keyboard or screen. Your drive is protected with encryption, but since you mentioned you already have a backup, that shouldn't be a concern. We can order parts for the damage we've found so far, but it's possible we'll discover more damage once repairs are underway that would need to be addressed separately. Because liquid damage repairs can be unpredictable, it may be better to look at replacing the laptop as a whole to avoid further issues. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69252 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.