Ticket #69249

Samuel · Custom Build Power Supply Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 115953244
Customer: Samuel
Phone: (910) 508-1423
Primary issue: Custom Build Power Supply Issue
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69249

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateAug 25, 6:14 PM

RepairShopr ticket status update requested: Customer Reply

approvalAug 25, 6:14 PM

Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$564.90
Customer-facing summary:
We recommend replacing the motherboard and CPU to get your computer up and running again. If the new power supply doesn't include a molex cable, we may also need to order an adapter to make sure your fans work properly.
Approval timestamp:
August 25, 2026 at 6:14 PM EDT
Next recommended RepairShopr status:
Customer Reply

status updateAug 25, 5:25 PM

RepairShopr ticket status update requested: Quote Ready

options publishedAug 25, 5:25 PM

Repair Options Published to Customer Portal
1. Recommended — $564.90
Customer notified:
No

update publishedAug 25, 5:25 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's motherboard and processor (the main circuit board and the chip that acts as its brain) are both dead. We also found that the fans were never connected to a power cable, so they aren't getting any power at all but tested fine with our test power supply. Your power supply, RAM, and GPU are fine — we tested them on our bench and confirmed they work. We also swapped parts to double-check: we tried a working processor in your motherboard, and your processor in a working motherboard, and confirmed both your motherboard and your processor are the faulty parts.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdAug 18, 5:01 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69249
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.