Ticket #69246
Paige · MacBook Keyboard Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115949693
- Customer
- Paige
- Phone
- (484) 797-2033
- Primary issue
- MacBook Keyboard Issues
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69246
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $594.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We confirmed problems with your keyboard: keys randomly press themselves or get stuck down. The keyboard's backlight also does not work at all. The keyboard is only available as part of a full palmrest assembly, which includes the keyboard, trackpad, battery, and speakers together. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69246 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.