Ticket #69243
Samatha · Custom Build Storm Surge
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69243 (Samantha Lundquist) CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential Windows system integrity problem that needs attention - Recent app crashes detected (4 crashes found) - investigate Event Viewer for crash details and patterns HARDWARE STATUS: - HDD SMART data shows all monitored attributes in OK status - Drive temperature normal at 40°C - No bad sectors or critical SMART failures detected - Drive model: AXIOM 500GB with 16,280 power-on hours DISK SPACE: - C: drive at 465GB capacity (appears normal usage) - D: drive at 131GB capacity (exFAT) - F: drive at 799GB capacity (exFAT) - No critical space shortage detected SYSTEM STATUS: - No Blue Screen of Death events found - No malware detected by HijackThis - System time synced successfully - Restore point created successfully - Battery health check completed RECOMMENDATION: Investigate the 4 recent app crashes to determine if pattern exists. Attempt to repair Windows system files using alternative method since SFC failed. Monitor system for stability. All hardware appears functional at this time.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115935885
- Customer
- Samatha
- Phone
- (719) 551-2596
- Primary issue
- Custom Build Storm Surge
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69243
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $849.95 2. Minimum — $279.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Samantha, we have completed our checks on your device and confirmed that the device does have a dead power supply, and the ethernet port on your motherboard is also dead. With the age of the device and it not supporting Windows 11, we would recommend replacing the unit to get yourself into something newer with Windows 11 and better hardware which will give you an overall better gaming experience. Below I have listed a repair option and a replacement option we have in store. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $849.95 2. Minimum — $279.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Samantha, we have completed our checks on your device and confirmed that the device does have a dead power supply, and the ethernet port on your motherboard is also dead. With the age of the device and it not supporting Windows 11, we would recommend replacing the unit to get yourself into something newer with Windows 11 and better hardware which will give you an overall better gaming experience. Below I have listed a repair option and a replacement option we have in store. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69243 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.