Computer Warriors
Tickets/#69234

Ticket #69234

Kris · Dell Laptop screen repair

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY FOR TICKET 69234 - KRIS CRITICAL ISSUES: - Hard drive space critically low: Only 8% remaining capacity across all drives. C: drive at 459GB (near capacity threshold). - View HDD SMART Info tool reported: No drivers were found on this system. Unable to retrieve SMART health data - this prevents proper hard drive health assessment. NOTABLE FINDINGS: - Recent app crashes detected: 4 crashes logged on system. - System has limited RAM: 4GB total (two 4GB modules reporting as 0, 0 - possible detection/configuration issue). RECOMMENDATION: Prioritize freeing up disk space immediately to prevent system instability. Investigate missing drivers for SMART monitoring - may indicate chipset or storage controller driver issues. Address app crashes after storage is cleared.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115919458
Customer
Kris
Phone
(910) 340-4224
Primary issue
Dell Laptop screen repair
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69234

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $749.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted about 4 of these over the past month. On the plus side, we didn't find any signs of a failing hard drive, and your battery is still holding a good amount of its original charge. Your laptop has less memory (RAM) installed than we'd recommend for smooth everyday use. Also, your screen is broken and will need the full top assembly replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $749.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted about 4 of these over the past month. On the plus side, we didn't find any signs of a failing hard drive, and your battery is still holding a good amount of its original charge. Your laptop has less memory (RAM) installed than we'd recommend for smooth everyday use. Also, your screen is broken and will need the full top assembly replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $749.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted about 4 of these over the past month. On the plus side, we didn't find any signs of a failing hard drive, and your battery is still holding a good amount of its original charge. Your laptop has less memory (RAM) installed than we'd recommend for smooth everyday use. Also, your screen is broken and will need the full top assembly replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69234
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.