Ticket #69228

Daniel · Custom Build Storm Outage

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - TICKET 69228 Customer: Daniel Ham CRITICAL ISSUES: - Hard drive critically low on space: C: drive has only 1% capacity remaining (1862GB total). This is severely below safe operating threshold and will cause system instability, performance degradation, and potential data loss. - Recent app crashes detected: 67 crashes recorded. This indicates potential software conflicts, memory issues, or system instability. - System File Checker failure: Windows Resource Protection could not start the repair service. This prevents system file repairs and indicates potential OS corruption or permissions issues. HARDWARE STATUS: - HDD SMART status: All attributes showing OK status on primary drive (ST3000DM008-2DM166). No imminent drive failure detected, but combined with critical space issue, drive health should be monitored closely. - Power-On Hours: 17,028 hours on primary drive indicates moderate age/usage. RECOMMENDATIONS: - Immediate action required: Free up disk space on C: drive. Delete unnecessary files, move data to external storage, or consider drive expansion. - Investigate recent app crashes to identify problematic software. - Attempt System File Checker repair when space issue is resolved to restore Windows protection capabilities. - Monitor hard drive SMART status given the space pressure on the system.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 115837799
Customer: Daniel
Phone: (910) 228-8129
Primary issue: Custom Build Storm Outage
RepairShopr status: —
TechSuite report: Detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69228

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

techsuite reportAug 20, 10:48 AM

TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).

portal createdAug 17, 4:57 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69228
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.