Ticket #69214
Don · Lenovo AOI
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR DON RATLIFF (TICKET 69214) CRITICAL ISSUES DETECTED: - Storage critically low: C:\ drive shows 0% remaining capacity (237GB total). Immediate action required to free space or risk system instability and inability to install updates. - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or permission issues that should be investigated further. - USB storage device detected: SMART info shows PNY USB 3.2 device connected. Verify if this is customer-owned or if it should be removed. FINDINGS BY TOOL: - HDD SMART Info: USB storage device detected but SMART data shows all zeros across location information fields. This is typical for USB devices and not necessarily problematic. - All other diagnostic tools completed but most results returned formatting data rather than actionable findings. No blue screens, application crashes, or obvious malware indicators were apparent in available data. RECOMMENDATIONS: - Immediately address disk space issue on C:\ drive - delete unnecessary files, move data to external storage, or consider drive expansion. - Attempt System File Checker repair again after freeing disk space, as low storage may have prevented proper execution. - Review installed applications and drivers for any unfamiliar or suspicious entries if performance issues persist. - Consider running full malware scan with updated definitions once disk space is resolved.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115815175
- Customer
- Don
- Phone
- (910) 520-3372
- Primary issue
- Lenovo AOI
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69214
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We'll run a system tune-up on your Lenovo all-in-one to remove any signs of remote access software and make sure no one outside can access your computer. We'll also update the system as part of this process to be sure all security updates are installed properly. Approval timestamp: August 21, 2026 at 1:07 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your Lenovo all-in-one is clean of any viruses or malware and runs great for its age. We found a one-time remote support program that had been downloaded recently, though it was not running at the time we checked. We can go through the system and do a tune-up to make sure everything is updated and as secure as possible. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69214 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.