Computer Warriors
Tickets/#69212

Ticket #69212

Don · Dell XPS Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115813466
Customer
Don
Phone
(850) 206-0734
Primary issue
Dell XPS Power Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69212

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$389.95
Customer-facing summary:
We'll replace the motherboard, the main board that powers and connects everything in your device, with one from our vendor. The part takes 3-5 business days to arrive, and we'll install it within 48 hours after it reaches our shop. The new motherboard comes with a 1 year defect warranty.
Approval timestamp:
August 20, 2026 at 3:17 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $389.95
2. Minimum — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your Dell XPS won't turn on. When plugged in, the power supply light flashes green briefly, then nothing happens. We tested with a different power supply and got the same result, which tells us the problem is deeper in the motherboard rather than the power supply itself. We also swapped out the easily replaceable parts — the RAM, the processor (CPU), and the storage drive — and the device still won't power on properly.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69212
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.