Computer Warriors
Tickets/#69178

Ticket #69178

Amari · macbook water spill

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115690178
Customer
Amari
Phone
+1 (704) 705-6863
Primary issue
macbook water spill
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69178

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$49.95
Customer-facing summary:
We'll replace the charging port and clean away the corrosion left by the water spill, to try to restore power to your MacBook. If you approve this today, the parts would arrive Monday. The corrosion may have caused deeper damage that would require replacing the whole board — if the port replacement doesn't fix it, you won't be charged beyond the deposit you've already paid.
Approval timestamp:
August 14, 2026 at 2:11 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $49.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We opened up your MacBook to inspect the inside. We found corrosion on the main board near the charging ports. We tested the ports and found they were not delivering power to the rest of the Mac's main board. This could be a sign that the board has failed, but replacing the ports and cleaning away the corrosion may fix the issue.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $49.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We opened up your MacBook to inspect the inside. We found corrosion on the main board near the charging ports. We tested the ports and found they were not delivering power to the rest of the Mac's main board. This could be a sign that the board has failed, but replacing the ports and cleaning away the corrosion may fix the issue.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69178
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.