Computer Warriors
Tickets/#69177

Ticket #69177

Seth · Custom Build Booting issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115688361
Customer
Seth
Phone
(910) 520-8253
Primary issue
Custom Build Booting issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69177

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$379.95
Customer-facing summary:
We'll replace the failed drive with a new 2TB NVMe SSD, a fast type of storage, and install Windows 10 fresh to match what was on your system before. This also doubles your storage space from the original 1TB.
Approval timestamp:
August 20, 2026 at 11:07 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

Were you able to figure out why the computer was not responding to input from a USB keyboard or did that issue not reproduce during diagnostics? 

I suppose its possible that my keyboard failed at the exact same time as the SSD, but I found it concerning and want to make sure something else isn’t wrong.

Received:
August 19, 2026 at 6:32 PM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $379.95
2. Minimum — $359.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's Samsung SSD (its storage drive) has completely failed and the computer will no longer start up. We can fix this by installing a new SSD and reinstalling Windows fresh. If the data on the old drive is important to you, we may need to open a case with Gillware, a data recovery partner, who can give you a free estimate for recovering the personal data for an additional cost on top of the repair quotes below. Using a test drive, we were able to test the rest of the system and did not find any other issues other than the system needing
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69177
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.