Ticket #69162
Niko · Alienware Power Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115633327
- Customer
- Niko
- Phone
- +1 (984) 227-3598
- Primary issue
- Alienware Power Issues
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69162
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $649.95 Customer-facing summary: We partner with a company who handles deeper board level issues that are above what we can handle in store. We would ship them the board for examination and repair attempt. If the board can be repaired, it comes with a 1 year warranty against defects, but does not include physical or liquid damage. If the board cannot be repaired, it is sent back in the same condition it arrived in. The turn around time for this is 2 to 4 weeks. Approval timestamp: August 18, 2026 at 4:36 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $649.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Niko, we have completed our checks on your device and found the motherboard in the system has a short on the main power rail. We checked and your device still has basic warranty through Dell, so you could check with them and see what their options are as far as sending it to them under warranty for repair. Below is a listed repair option us sending the board out to our board repair partner for a repair attempt. Please let us know if you would like to proceed with the repair option below or if you would like to pick up your device and contact Dell. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $649.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Niko, we have completed our checks on your device and found the motherboard in the system has a short on the main power rail. We checked and your device still has basic warranty through Dell, so you could check with them and see what their options are as far as sending it to them under warranty for repair. Below is a listed repair option us sending the board out to our board repair partner for a repair attempt. Please let us know if you would like to proceed with the repair option below or if you would like to pick up your device and contact Dell. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $649.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Niko, we have completed our checks on your device and found the motherboard in the system has a short on the main power rail. We checked and your device still has basic warranty through Dell, so you could check with them and see what their options are as far as sending it to them under warranty for repair. Below is a listed repair option us sending the board out to our board repair partner for a repair attempt. Please let us know if you would like to proceed with the repair option below or if you would like to pick up your device and contact Dell. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69162 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.