Ticket #69154
Craig · Virus and Malware Cleanup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69154 (Craig Prolux) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that needs investigation. - Storage critically low on C: drive - only 12% capacity remaining (475GB drive). This is below safe operating threshold and can cause performance degradation and system instability. NOTABLE FINDINGS: - Device Manager reports 1 error. Recommend checking Device Manager for failed or problematic hardware drivers. - Recent application crashes detected (2 instances). Check Event Viewer for crash details and patterns. - HDD SMART info unavailable - no drivers found on system for SMART monitoring. Cannot assess hard drive health status. RECOMMENDATIONS: - Immediately address C: drive space - delete unnecessary files, move data to D: or F: drives, or perform cleanup operations. - Run System File Checker repair in Safe Mode or schedule for next boot to resolve WRP issues. - Investigate Device Manager errors and install missing drivers if needed. - Install/enable SMART drivers to allow proper hard drive health monitoring going forward. - Review Event Viewer logs for details on the 2 recent app crashes.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115516185
- Customer
- Craig
- Phone
- (703) 216-4974
- Primary issue
- Virus and Malware Cleanup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69154
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $174.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Craig, I have completed my checks on your device and found no major hardware of software issues with the device. I ran our diangostic software and it found no issues, and the only thing it reported back as something to make a mention of was the battery was at 69% health, which is listed as fair. So while the battery is failing, it is getting closer to end of life and it recommended a replacement battery. As for any viruses or Malware, our system found nothing, and we also did a full deep screen with Malwarebytes as another option with nothing found as well. Below is listed as option for a battery replacement for the unit to get a new battery in and extend the life of the system off the charger and just overall. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $174.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Craig, I have completed my checks on your device and found no major hardware of software issues with the device. I ran our diangostic software and it found no issues, and the only thing it reported back as something to make a mention of was the battery was at 69% health, which is listed as fair. So while the battery is failing, it is getting closer to end of life and it recommended a replacement battery. As for any viruses or Malware, our system found nothing, and we also did a full deep screen with Malwarebytes as another option with nothing found as well. Below is listed as option for a battery replacement for the unit to get a new battery in and extend the life of the system off the charger and just overall. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $174.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Craig, I have completed my checks on your device and found no major hardware of software issues with the device. I ran our diangostic software and it found no issues, and the only thing it reported back as something to make a mention of was the battery was at 69% health, which is listed as fair. So while the battery is failing, it is getting closer to end of life and it recommended a replacement battery. As for any viruses or Malware, our system found nothing, and we also did a full deep screen with Malwarebytes as another option with nothing found as well. Below is listed as option for a battery replacement for the unit to get a new battery in and extend the life of the system off the charger and just overall. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69154 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.