Computer Warriors
Tickets/#69153

Ticket #69153

Griffin · HP Laptop WiFi Issues Again

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115514035
Customer
Griffin
Phone
(910) 512-4145
Primary issue
HP Laptop WiFi Issues Again
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69153

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. None — $84.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Griffin, this is Anthony from The Computer Warriors. I have taken a look at your device and confirmed the system did have an issue with the drive for the internal wifi card. I was able to remove the driver, reinstall the driver and then install the latest driver from Intel for the Wifi card. I think the system just was not getting the latest driver that Intel had released and thus is why your issue came back but much later. Below is a quote if you do indeed want to replace the internal wifi card with a new one.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. None — $84.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Griffin, this is Anthony from The Computer Warriors. I have taken a look at your device and confirmed the system did have an issue with the drive for the internal wifi card. I was able to remove the driver, reinstall the driver and then install the latest driver from Intel for the Wifi card. I think the system just was not getting the latest driver that Intel had released and thus is why your issue came back but much later. Below is a quote if you do indeed want to replace the internal wifi card with a new one.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69153
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.