Computer Warriors
Tickets/#69152

Ticket #69152

Vincent · MAC Backup Problems

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115511247
Customer
Vincent
Phone
(917) 572-1880
Primary issue
MAC Backup Problems
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69152

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Start with the less expensive option to see that might work. If not proceed to the other option.

Received:
August 18, 2026 at 4:42 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $210.00
2. Minimum — $85.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vincent, I have completed my checks and overview on your iMac and the issue you are having. The reason it cannot delete the files from the trash is the files you moved there are technically on the Seagate external. When trying to delete those files from the trash, it attempts to read them from the external and then fails. Below are some options for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $210.00
2. Minimum — $85.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vincent, I have completed my checks and overview on your iMac and the issue you are having. The reason it cannot delete the files from the trash is the files you moved there are technically on the Seagate external. When trying to delete those files from the trash, it attempts to read them from the external and then fails. Below are some options for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $210.00
2. Minimum — $85.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vincent, I have completed my checks and overview on your iMac and the issue you are having. The reason it cannot delete the files from the trash is the files you moved there are technically on the Seagate external. When trying to delete those files from the trash, it attempts to read them from the external and then fails. Below are some options for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69152
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.