Computer Warriors
Tickets/#69131

Ticket #69131

Jeff · Lenovo Thinkpad Charging/Powering Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115394023
Customer
Jeff
Phone
(910) 200-9912
Primary issue
Lenovo Thinkpad Charging/Powering Issue
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69131

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Please confirm that all my saved files will be still available and other installed software like outlook. Thank you.

Received:
August 11, 2026 at 1:15 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$609.95
Customer-facing summary:
We could order a new replacement motherboard to get here in about 3 to 5 business days, not including weekends. This would replace your faulty board with a new board and get you back up and running quicker, but does cost more.
Approval timestamp:
August 11, 2026 at 1:13 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $609.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jeff, we have completed our checks on your device and determined the system has a motherboard issue most likely related to a fully corrupted BIOS and EC chip. We have two options listed before for repair of your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $609.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jeff, we have completed our checks on your device and determined the system has a motherboard issue most likely related to a fully corrupted BIOS and EC chip. We have two options listed before for repair of your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $609.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jeff, we have completed our checks on your device and determined the system has a motherboard issue most likely related to a fully corrupted BIOS and EC chip. We have two options listed before for repair of your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $409.95
2. None — $0.00
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jeff, we have completed our checks on your device and determined the system has a motherboard issue most likely related to a fully corrupted BIOS and EC chip. We have two options listed before for repair of your device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69131
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.