Ticket #69129
Rebecca · Lenovo YOGA Virus Cleanup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69129 Customer: Rebecca Davis CRITICAL ISSUE DETECTED: - RAM configuration abnormal: System shows 8x 2GB SK Hynix modules (16GB total), but OS reports only 2GB available. This indicates either a hardware recognition issue or failed RAM modules. Recommend running memory diagnostics and checking BIOS settings. - Recent app crashes: 21 crashes detected. Combined with low available RAM, this suggests memory pressure or failing hardware causing system instability. NOTABLE FINDINGS: - Cleanup operations recovered 1.3GB of disk space (812.3MB from deep scans, 22.4MB-1.03GB from standard system cleans). Browser caches (Chrome/Firefox) contained no recoverable space. - Storage capacity appears adequate across all drives. No disk space threshold issues detected. RECOMMENDATION: Priority: Run Windows Memory Diagnostic tool to identify faulty RAM modules. The RAM/available memory discrepancy is the most likely cause of the app crashes and should be addressed before further troubleshooting.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115390782
- Customer
- Rebecca
- Phone
- (910) 524-2265
- Primary issue
- Lenovo YOGA Virus Cleanup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69129
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: Cleanup Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69129 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.