Ticket #69128
Jeff · Lenovo YOGA Internet Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69128 (Jeff Lodsun) CRITICAL ISSUES: - Multiple antivirus products detected (Windows Defender + Avast) - may cause system slowdowns and conflicts - System File Checker failed to start repair service - indicates potential system file integrity issues - 34 recent application crashes detected - suggests stability problems - 2 Device Manager errors detected - hardware or driver issues present STORAGE CONCERNS: - Low disk capacity: Only 14% remaining on primary drive (C:\ has 474GB with limited free space) - Recommend freeing up space or expanding storage to prevent performance degradation and system errors OTHER FINDINGS: - CCleaner 7 and Fortect detected - cleaning/optimization tools installed (may indicate previous performance issues) - Multiple Intel driver utilities present - ensure drivers are up to date - Emby Server and Jellyfin Server (media servers) installed - may consume system resources - Kodi media center installed - additional resource consumption NEXT STEPS: - Uninstall or disable one antivirus product (recommend keeping Windows Defender, remove Avast) - Run System File Checker in Safe Mode with elevated privileges to repair system files - Investigate Device Manager errors and update/reinstall problematic drivers - Review recent application crash logs to identify pattern - Clean up disk space to get above 20% free capacity minimum
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115390584
- Customer
- Jeff
- Phone
- (910) 262-4578
- Primary issue
- Lenovo YOGA Internet Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69128
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69128 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.