Computer Warriors
Tickets/#69126

Ticket #69126

Cynthia · MacBook Fish Smell

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
115381995
Customer
Cynthia
Phone
(609) 273-4399
Primary issue
MacBook Fish Smell
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69126

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Good morning. What is the status of my MacBook, please?

Received:
August 13, 2026 at 7:29 AM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $769.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cynthia, this is Anthony from The Computer Warriors. I have taken a look at your device and found that whatever was spilled on the unit only directly effected the keyboard and did not make it into the inside of the computer and damage anything internally. Sadly there is no way to clean the system to remove the smell, the only way to remove the smell would be to replace the top case which has the keyboard attached to it. Listed below is an option for this repair to resolve the small. The other option would be to continue using the device with the smell and hope it goes away.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $769.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cynthia, this is Anthony from The Computer Warriors. I have taken a look at your device and found that whatever was spilled on the unit only directly effected the keyboard and did not make it into the inside of the computer and damage anything internally. Sadly there is no way to clean the system to remove the smell, the only way to remove the smell would be to replace the top case which has the keyboard attached to it. Listed below is an option for this repair to resolve the small. The other option would be to continue using the device with the smell and hope it goes away.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $769.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cynthia, this is Anthony from The Computer Warriors. I have taken a look at your device and found that whatever was spilled on the unit only directly effected the keyboard and did not make it into the inside of the computer and damage anything internally. Sadly there is no way to clean the system to remove the smell, the only way to remove the smell would be to replace the top case which has the keyboard attached to it. Listed below is an option for this repair to resolve the small. The other option would be to continue using the device with the smell and hope it goes away.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69126
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.