Ticket #69121
Brandon · Custom Build - Performance issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR BRANDON SCARSON - TICKET 69121 CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection error indicates potential system integrity issues - 20 recent application crashes detected - suggests instability or problematic software DRIVE SPACE STATUS: - C:\ drive at 952GB capacity (appears to have adequate space remaining) - D:\ drive at 1862GB capacity (appears to have adequate space remaining) - E:\ drive at 181GB capacity (appears to have adequate space remaining) - F:\ drive at 749GB capacity (appears to have adequate space remaining) STORAGE HEALTH: - HDD SMART status shows all attributes reporting OK - no imminent drive failure detected - Seagate ST2000DM008 drive (2TB) operating normally - Internal temperature at 31°C (normal operating range) SYSTEM STATUS: - Restore point created successfully - System time synchronized - No Blue Screen of Death events detected in system logs - Device Manager check completed - Drivers installed and loaded RECOMMENDATION: Investigate the System File Checker failure and recent application crashes. The recurring app crashes may indicate driver conflicts, corrupted system files, or problematic third-party software. Consider running SFC scan from command line with elevated privileges or scheduling a system repair. Review installed applications for known problematic software.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115181672
- Customer
- Brandon
- Phone
- (585) 309-2272
- Primary issue
- Custom Build - Performance issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69121
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $869.85 2. Minimum — $519.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Brandon, I have completed my checks out on your device have not had any issues with the system showing poor performance in benchmarks. But with looking at the unit overall, I do believe that the main 1TB C: drive being 98% full and the system only having 16GB of RAM is going to be a big part of the issues. None of this hardware is testing bad or failing, but I think these items just need to be upgraded to give the device more hardware resources to work with and really stretch it's legs during use. As right now at idle the unit is using between 47% and 56% RAM depending on what decides to startup in the background. Below are some options for repair that I believe will give you the best performance as well as get you back into a good and stable system. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $869.85 2. Minimum — $519.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Brandon, I have completed my checks out on your device have not had any issues with the system showing poor performance in benchmarks. But with looking at the unit overall, I do believe that the main 1TB C: drive being 98% full and the system only having 16GB of RAM is going to be a big part of the issues. None of this hardware is testing bad or failing, but I think these items just need to be upgraded to give the device more hardware resources to work with and really stretch it's legs during use. As right now at idle the unit is using between 47% and 56% RAM depending on what decides to startup in the background. Below are some options for repair that I believe will give you the best performance as well as get you back into a good and stable system. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $869.85 2. Minimum — $519.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Brandon, I have completed my checks out on your device have not had any issues with the system showing poor performance in benchmarks. But with looking at the unit overall, I do believe that the main 1TB C: drive being 98% full and the system only having 16GB of RAM is going to be a big part of the issues. None of this hardware is testing bad or failing, but I think these items just need to be upgraded to give the device more hardware resources to work with and really stretch it's legs during use. As right now at idle the unit is using between 47% and 56% RAM depending on what decides to startup in the background. Below are some options for repair that I believe will give you the best performance as well as get you back into a good and stable system. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69121 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.