Ticket #69115
Dan · RoG Custom build multiple issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR TICKET 69115 - DAN ASHMORE CRITICAL ISSUES: - System File Checker failed to start repair service - unable to verify system file integrity NOTABLE FINDINGS: - Recent app crash detected (1 instance recorded) - Intel NVMe SSD (512GB) operating temperature at 51°C - within normal range but on warmer side - Toshiba HDD (1TB) shows normal SMART status with 27,089 power-on hours - Both drives report zero uncorrectable errors and zero bad sectors STORAGE STATUS: - C: drive at 51% capacity (475GB used of 931GB total) - D: drive at 51% capacity (931GB used of 1,824GB total) - E: drive at 100% capacity (81GB full) - F: drive at 51% capacity (849GB used of 1,659GB total) - No critical disk space issues detected SYSTEM STATUS: - No malware detected by HijackThis - No blue screen errors found in event logs - Battery health check completed (desktop system, not applicable) - All startup applications appear normal - Device Manager shows no critical driver errors - All installed drivers current and functional RECOMMENDATION: Address System File Checker failure - may indicate Windows corruption or permissions issue. Consider running SFC in Safe Mode or attempting Windows repair. Monitor E: drive usage as it is at full capacity.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115178168
- Customer
- Dan
- Phone
- (989) 329-3073
- Primary issue
- RoG Custom build multiple issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69115
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $85.00 Customer-facing summary: We recommend a tune-up for your custom RoG build. We'll repair the software so it runs properly, reinstall the graphics drivers (the software that lets your computer talk to your graphics card), and install the necessary updates. Approval timestamp: September 2, 2026 at 5:34 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $524.95 2. Minimum — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: The first thing we did was plug your graphics card back into your motherboard. Your computer started up and the display worked fine. We weren't able to make the original problem happen again, but we did find that your computer had some past crashes linked to problems with the graphics card's software. We recommend a full tune-up to repair the software, reinstall the graphics card's software fresh, and complete any necessary updates. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69115 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.