Ticket #69111
Madden · custom build finish/GPU
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 115126187
- Customer
- Madden
- Phone
- (252) 515-2521
- Primary issue
- custom build finish/GPU
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69111
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $874.95 Customer-facing summary: We can install an NVIDIA RTX 5060 graphics card with 8GB of video memory, which fits your case and runs fine on your 650W power supply. It's a mid-range card that should let you play most of the latest games at medium to high graphics settings. We'll also install Windows 11 on your 500GB SSD; you can add your own Windows license afterward, or we can provide one for an additional $149.95. Approval timestamp: September 16, 2026 at 11:25 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $874.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we first tested your computer, it had trouble powering on. At first we were concerned it might be a more serious problem with the processor or motherboard, but it turned out to be a simple mix-up in the power button wires, which we fixed. Aside from a graphics card (GPU), your computer will need Windows installed to get it up and running, using the 500GB solid-state drive (NVME SSD) already installed. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $874.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we first tested your computer, it had trouble powering on. At first we were concerned it might be a more serious problem with the processor or motherboard, but it turned out to be a simple mix-up in the power button wires, which we fixed. Aside from a graphics card (GPU), your computer will need Windows installed to get it up and running, using the 500GB solid-state drive (NVME SSD) already installed. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69111 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.